Shipment complete

Changing Delivery Date/Time and Pickup Location

Once shipped, you can change the delivery date/time and pickup location yourself using the tracking number (waybill number) above via Yamato Transport's services (Kuroneko Members / Yamato Transport Official LINE Account / Kuroneko Yamato Website) until delivery begins.

Receiving Chilled/Refrigerated Deliveries

Frozen and refrigerated deliveries can only be received in person. They cannot be picked up at delivery lockers, convenience stores, or sales offices without home delivery facilities.

For Customers Using Refrigerated Delivery

Due to the short shelf life, please receive your order without delay from the scheduled delivery date. If you anticipate a long absence, please adjust the receipt date using Yamato Transport's services mentioned above.