Usage Guide
About Products and Prices
- All product prices include tax (8% reduced consumption tax for food).
- A 10% consumption tax will be added to shipping fees.
- All products are raw mochi made with domestic warabi flour. No artificial flavors, preservatives, or colorings are used.
- For ingredients, allergens, nutritional information, content volume, and expiration dates, please refer to the "Batch Label" section on each product page. The attached kinako and matcha kinako contain soybeans.
About Delivery
Delivery Method (Please choose between frozen or chilled delivery)
We do not offer standard room temperature delivery. Please select either frozen or chilled delivery when placing your order.
◆ Frozen Delivery (Recommended)
- Products will be delivered frozen. Please store them in the freezer and thaw only the amount you wish to consume. The best-before date for frozen products is 3 months or more (as indicated on the product label).
- After thawing, please consume within 5 days including the thawing day, and on the same day if opened.
◆ Chilled Delivery
- Products will be delivered thawed. Please consume by the expiration date (5 days including the shipping date, indicated on the product or accompanying documents).
- Due to the short shelf life, please receive your order without delay from the scheduled delivery date.
- Chilled delivery is not available for Hokkaido, Okinawa, and remote islands. Please choose frozen delivery.
- Frozen delivery is also recommended if you do not plan to eat the product immediately or anticipate a long absence.
Cool delivery (frozen or chilled) requires in-person receipt only. You cannot receive products at delivery lockers, convenience stores, or business offices without delivery facilities.
Shipping Schedule
- Raw mochi is shipped collectively every Friday.
-
Orders confirmed by 12:00 PM every Wednesday will be shipped on Friday of that week. Orders placed after that will be shipped on Friday of the following week.
(Order confirmation = credit card payment authorization complete, atone usage screening complete) - After shipping, a tracking number (waybill number) will be provided in the shipping completion email. Delivery is estimated to be the day after shipping for Kanto, and two days or more for other regions (Hokkaido, Okinawa, and some remote islands will take longer).
- You can change the delivery date/time and pickup location yourself using the tracking number via Yamato Transport's services (Kuroneko Members / LINE official account "Yamato Transport" / Kuroneko Yamato Website) after shipping (changes can be made until delivery begins).
- Products with different temperature requirements (frozen and chilled) cannot be combined in the same shipment. Separate orders and shipping fees will apply.
Shipping Fees
Delivery is via Yamato Transport "Cool Takkyubin." Shipping fees vary by region and size (60/80), and are the same for frozen and chilled delivery (tax included).
| Destination | Size 60 | Size 80 |
|---|---|---|
| Kanto | 1,210 yen | 1,551 yen |
| Southern Tohoku | 1,210 yen | 1,551 yen |
| Northern Tohoku | 1,331 yen | 1,672 yen |
| Shin'etsu | 1,210 yen | 1,551 yen |
| Hokuriku | 1,210 yen | 1,551 yen |
| Chubu | 1,210 yen | 1,551 yen |
| Kansai | 1,331 yen | 1,672 yen |
| Chugoku | 1,463 yen | 1,804 yen |
| Shikoku | 1,463 yen | 1,804 yen |
| Kyushu | 1,727 yen | 2,068 yen |
| Hokkaido | 1,727 yen | 2,068 yen |
| Okinawa | 1,727 yen | 2,398 yen |
- The size is determined by the number of items and sets purchased (confirmed on the checkout screen).
- Free shipping is not available.
Storage and Consumption Instructions
◆ When delivered frozen
- Please store at -18°C or below (in the freezer). The product can be stored frozen and will have a best-before date of 3 months or more (date indicated on the product label).
-
Thawing method
・When thawing in the refrigerator: Thaw in the refrigerator for half a day or more. Thawing time may vary depending on the environment.
・When thawing under running water: Place the bag in a tray or similar container large enough to hold it, and thaw while periodically flipping it over. Do not use hot water. - The expiration date after thawing is 5 days, including the thawing day. After opening, please consume on the same day.
- It is delicious both chilled and at room temperature.
◆ When delivered chilled
- Store at 10°C or below (in the refrigerator) and consume by the expiration date (5 days including the shipping date, indicated on the product or accompanying documents).
◆ Toppings (Kinako, Kuromitsu, Matcha Kinako)
- To prevent loss of flavor due to moisture, sprinkle just before eating.
Using as a Gift (Gift Sets Only)
The "Raw Mochi Gift Set of 3" comes in a decorative box. You can choose the following for free when ordering:
- Noshi (gift paper) (with or without name, inner/outer noshi)
- Message card
- Wrapping paper
* If using noshi or wrapping paper, it may not be possible to combine with other products.
* You can select the type of noshi (e.g., "Celebration," "Gratitude," "Plain"), inner/outer noshi, and wrapping paper pattern from the options on the checkout screen.
About Payment
◆ Credit Card
- Accepted brands: VISA / Mastercard / JCB / American Express / Diners Club
- Payment processing company: ZEUS Co., Ltd. Payment authorization is performed at the time of order.
◆ atone Post-payment (Convenience store/Bank transfer)
Provided by Net Protections, Inc. atone screening is required for use. Installment payments are also supported (for atone Plus members / advance application required).
atone is a convenient post-payment service that lets you earn points without a credit card.
Accumulated points can be used for atone purchases.
■ How to use
(1) Select "atone Post-payment (Convenience store/Bank transfer)" as the payment method and enter your mobile number and password.
(2) Enter the authentication code sent via SMS to complete the purchase.
(3) A bill notification will be sent via email and SMS between the 1st and 3rd of the following month.
(4) Make payment by the due date.
* Membership registration is required for first-time users.
■ Payment methods and due dates
・Convenience store terminal / Bank ATM (Pay-easy): 10th of the following month
・Electronic barcode: 10th of the following month
・Invoice by mail: 20th of the following month
・Bank transfer: 27th of the following month
The default setting is convenience store terminal / Bank ATM (Pay-easy).
To change, please use the smartphone app or Web My Page by the end of the month.
* Click here to download the atone smartphone app.
■ Fees
A billing fee will only be incurred in the month of use.
For details, please refer to the official atone page.
Furthermore, atone Plus members can use installment payments and receive up to 1.5% point還元 (point back/cashback).
Please apply in advance via the smartphone app.
◆ Post-payment (Convenience store/Bank ATM)
Provided by Net Protections, Inc. Available without membership registration.
This is a safe and easy "post-payment" service that can be used with only your mobile number and email address.
■ How to use
(1) Select "Post-payment (Convenience store/Bank ATM)" as the payment method and enter your mobile number and email address.
(2) Enter the authentication code sent via SMS to complete the purchase.
(3) The necessary payment number will be sent via email and SMS the day after the order is confirmed.
(4) Pay at a convenience store or bank ATM within 10 days.
■ Fees
A post-payment fee will be incurred for payment.
For details, please refer to the official page.
■ Important Notes
If the user is a minor, please use the service with the consent of a legal guardian.
Product prices include tax (8% reduced consumption tax), and shipping fees include tax (10%).
Returns, Exchanges, and Cancellations
- Due to the nature of food products, we cannot accept returns, exchanges, or cancellations after an order has been placed for customer convenience.
- If the delivered product is damaged, defective, or incorrect, please contact our inquiry desk within 2 days of arrival. We will arrange an exchange for a non-defective product or issue a refund.
- These products have an expiration date. After receipt, please store according to the expiration date indicated on the accompanying documents. We cannot compensate for quality deterioration due to long absences or delayed receipt.
Contact Us
Hikari CROSS LYNK LLC (Ginza Kasho Hikaru)
- Email: support@ginza-kasho-hikaru.jp
- Phone: 050-6866-2266 (Operating hours: Weekdays 9:00 AM - 6:00 PM / Excluding New Year holidays, summer holidays, and Golden Week)
- Inquiry form: https://ginza-kasho-hikaru.jp/pages/contact